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Email Support
For project queries, billing, and general enquiries. We respond within 4 business hours.
support@daatservices.in →// Help Centre
How Can We Help?
Find answers, raise a ticket, or reach our team directly. We're here Monday–Saturday, 9 AM – 7 PM IST.
// Reach Us
Support Channels
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WhatsApp Support
Fastest response for active clients. Send us a message on WhatsApp for quick project updates.
Chat on WhatsApp →📞
Call Us
For urgent project matters. Available Mon–Sat, 10 AM – 6 PM IST.
+91 99999 99999 →🎫
Submit a Ticket
Raise a formal support ticket for billing disputes, refund requests, or technical issues.
Contact Form →🔒
Billing & Refunds
Questions about invoices, payments, or refund requests. See our Refund Policy for details.
View Refund Policy →// SLA
Response Times
| Query Type | Channel | Response Time |
|---|---|---|
| 🚨 Critical / Production Down | WhatsApp / Call | Within 2 hours |
| 🔴 High Priority Bug | Email / WhatsApp | Within 4 hours |
| 🟡 Project Update / Query | Same business day | |
| 🟢 General Enquiry | Email / Form | Within 24 hours |
| 💰 Billing / Refund | Within 2 business days |
// FAQ
Frequently Asked Questions
How do I get started with a project? +
Simply fill out our Contact Form or email us at hello@daatservices.in with a brief description of your project. We'll schedule a free 30-minute discovery call within 24 hours to understand your requirements and send a tailored proposal.
What are your payment terms? +
We typically require a 50% advance before project kick-off, with the balance due upon delivery or at agreed milestones. All prices are in INR and exclude 18% GST. We accept payments via Razorpay (cards, UPI, netbanking) and NEFT/RTGS for larger projects. See our Terms of Service for full details.
How many revisions are included? +
The number of revisions depends on the service: Design and video/photo editing packages include 2 rounds of revisions. Web development projects include revisions within the agreed scope. Additional revisions beyond the included rounds are billed at our standard hourly rate.
Do you offer post-launch support? +
Yes. All web development projects include a 30-day free bug-fix warranty after launch. For ongoing maintenance, updates, and monitoring, we offer monthly retainer packages starting from ₹8,000/month. Contact us for a customised maintenance plan.
Who owns the deliverables after project completion? +
Upon full and final payment, all custom deliverables (code, designs, videos, edited photos) become your intellectual property. See our Terms of Service for full IP details, including the handling of third-party assets.
Can I cancel a service mid-way? +
Yes, either party can cancel with 30 days' written notice. You will be charged for work completed up to the date of cancellation. Please review our Refund Policy for specific scenarios.
Do you work with international clients? +
Yes! While we are based in India and primarily serve Indian businesses, we work with international clients regularly. International invoices can be raised in USD. Payment via wire transfer or Wise is available for international clients.
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Still Have Questions?
Our team is happy to help. Reach out and we'll get back to you within one business day.
Contact Us →